Yes. If you don’t already have a Manulife ID, you’ll need to set one up to access your Private Wealth accounts going forward. Your new Manulife ID will allow you to switch between all your Manulife solutions.

If you have a Manulife ID for Advisor Portal or have personal products with Manulife, you will need to create a separate Manulife ID to access your client’s Manulife Private Wealth accounts.

After signing-in to your Manulife ID, you will see a dashboard of all of Manulife’s solutions. Click on the Private Wealth tile and select Go.

You will be redirected to the Connect your account page.

• Client: Enter the last 4 digits of your Social Insurance Number.
• Advisor: Enter the verification code provided by our Private Wealth Client Service team.

Then, simply click Connect.

If you’re not sure if you have a Manulife ID, click on Forgot your username, then enter your email address. If you already have a Manulife ID, you’ll get an email in less than five minutes.

You don’t need any information to create your Manulife ID. After you’ve created one, you’ll need to connect your Private Wealth account to the new ID. For that you’ll need the following:

• Client: Enter the last 4 digits of your Social Insurance Number to complete your connection.
• Advisor: Enter the verification code given to you to complete your connection.

If you can’t find the information, contact us at 1-833-881-4358 or MPW_Client_Service@manulife.ca.

You can, but we think it’s better not to.

Here's why:

If you share an email with someone, like your spouse, only one of you can use it as their username.

If you change the email you use with your Manulife ID, you'll need to remember to update your username too – or they won't match.

For the best experience when setting up your Manulife ID and accessing our Private Wealth portal, we recommend using the latest version of Google Chrome or Microsoft Edge.

To unlock your account, click Forgot your password. We’ll send you a one-time code by email or text, depending on the preference you’ve set.

If you’re still having trouble, contact us at 1-833-881-4358 or MPW_Client_Service@manulife.ca.

To finish setting up your Manulife ID, click the Activate button in the automated activation email from Manulife within 15 minutes.

If you miss this window of time, you’ll get an error message and will need to set up your Manulife ID again.

Here are some quick tips:

• Check your spam or junk folders
• Wait 15 minutes and try setting up your Manulife ID again

If you’re using your work email address, it’s possible that the activation email is blocked by your employer’s email security settings. Try using another email address.

The activation email link is valid for 15 minutes, after which you’ll see “Sorry, this link isn’t active anymore”. If this happens, you’ll have to start over and set up your Manulife ID from the beginning.

Here are some troubleshooting tips:

• Check your device settings (SMS may be turned off)
• Check if your phone is experiencing carrier or network issues
• Check the phone number you entered is correct
• On the “Let’s confirm your mobile number” screen, click “go back” and try again
• If you requested multiple verification codes, only the newest one will work. A one-time code expires in 15 minutes.

If you still haven’t received the one-time code, call us at 1-833-881-4358.

No. Connecting your account is a one-time process. If you have multiple accounts, you’ll have to connect each one. But once connected, they stay connected and you can easily switch between them using your new Manulife ID.

You have 5 attempts to enter your credentials to complete the connection, after which you’ll be locked out of your account. Contact us at 1-833-881-4358 or MPW_Client_Service@manulife.ca and we’ll help you complete your connection.

If you prefer not to enter this, contact us at 1-833-881-4358 or MPW_Client_Service@manulife.ca and we’ll provide you with a verification code.

Advisors should have received their unique verification code by mail or telephone. If you did not receive your verification code, contact us at 1-833-881-4358 or MPW_Client_Service@manulife.ca and we’ll provide you with it.

After signing in with your Manulife ID, go to Profile in the top right corner of the screen and select Manulife ID. Here, you can change your Manulife ID username or password, update your email, mobile number or personal information.

No, your password won’t expire. If there’s been a security incident, or your account or device has been compromised, change your password as soon as you can. In general, it’s a good idea to change your password every 6 months.